DISCOVER
YOUR
FAVORITES

1. Information We Collect

We collect information you provide when you browse our store, place an order, create an account, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, delivery address, date of birth, and order details.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, manage returns and refunds, improve our products and services, and communicate important order updates. Marketing emails are sent only with your consent.

3. Cash on Delivery

Shop Zen Market offers Cash on Delivery (COD) for eligible products and delivery locations. We do not collect or store card numbers, banking passwords, or online payment credentials because our store uses COD for eligible orders.

4. Order & Delivery Information

We may use your name, phone number, and delivery address to prepare, ship, and deliver your orders. This information may also be used to provide delivery updates and resolve shipping-related issues.

5. Cookies & Website Usage

We may use essential cookies to remember shopping cart information and improve website functionality. Limited analytics may also be used to understand how visitors use our website and improve the overall shopping experience.

6. Marketing Communications

If you subscribe to our newsletter, we may send you information about new products, special offers, seasonal promotions, and shopping updates. You can unsubscribe at any time using the unsubscribe option provided in our emails.

7. Information Sharing

We do not sell or rent your personal information. We may share necessary information with trusted service providers, such as delivery and logistics partners, only when required to fulfil your order or provide requested services.

8. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information. You may also withdraw your marketing consent at any time by contacting our support team.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. However, no online system can be guaranteed to be completely secure.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our privacy team at privacy@clicknbuypoint.com. We will review and respond to your request within a reasonable period.

1. Acceptance of Terms

By browsing, accessing, or purchasing products from Shop Zen Market, you agree to follow these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

2. Products & Product Information

We make reasonable efforts to provide accurate product descriptions, images, sizes, specifications, and availability information. Product colors and appearance may vary slightly depending on your device or screen settings.

3. Orders & Pricing

All product prices and availability are subject to change without prior notice. We reserve the right to cancel an order in case of incorrect pricing, stock limitations, product listing errors, or other operational issues.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible physical products and delivery locations. Customers are required to pay the full order amount in cash when the order is delivered. COD availability may vary depending on the product and delivery location.

5. Order Confirmation & Cancellation

After placing an order, you may receive an order confirmation with your order details. If you need to cancel or modify an order, contact our support team as soon as possible. Once an order has entered the shipping process, cancellation or modification may no longer be possible.

6. Shipping & Delivery

Orders are processed and dispatched within the applicable processing period. Standard delivery generally takes around 3–5 business days, depending on your location, product availability, and delivery conditions. Delays may occasionally occur due to circumstances outside our control.

7. Returns & Refunds

Eligible products may be returned within the applicable 7–14 day return window. Products must generally be unused, undamaged, and returned with their original packaging and tags. Refunds or replacements are subject to our Return & Refund Policy.

8. Customer Responsibilities

Customers are responsible for providing accurate name, phone number, delivery address, and other required order information. Customers should also ensure that someone is available to receive and pay for COD orders when delivery is attempted.

9. Intellectual Property

All website content, including logos, branding, product descriptions, graphics, images, text, and design elements, belongs to or is licensed by Shop Zen Market. Content may not be copied, reproduced, modified, or reused without prior written permission.

10. Limitation of Liability & Contact

Shop Zen Market will make reasonable efforts to provide a reliable shopping experience but cannot guarantee uninterrupted website availability or error-free operation. To the extent permitted by law, our liability is limited to the value of the affected order. For questions regarding these Terms & Conditions, please contact our customer support team.

Our promise: request within 7 days, refunded within 14.

1. Return Window

You may request a return within 7–14 days of delivery, depending on the product category. The item must meet our return eligibility requirements before a return can be approved.

2. Return Eligibility

Products must be unused, unworn or unopened where applicable, in their original condition, and returned with the original packaging, tags, accessories, and order details.

3. Non-Returnable Items

• Opened or consumed perishable food and beverages
• Redeemed gift cards
• Activated memberships or digital products
• Activated SaaS subscriptions
• Personalized or customized products
• Products marked as final sale

4. Category-Specific Return Period

Most eligible products have a 7–14 day return window. Home Essentials and Pets Care products generally have up to 14 days, while Personal Care and Food & Beverage products may have a shorter return period due to hygiene and freshness requirements.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us within 48 hours of delivery with your Order ID and clear photos. We will review the issue and arrange an eligible replacement or return.

6. How to Start a Return

To request a return, contact our customer support team or use the Contact section of our website. Please provide your Order ID, product details, and reason for the return so we can process your request quickly.

7. Return Inspection

Once the returned product reaches us, it will be inspected to confirm that it meets our return conditions. Returns that do not meet the eligibility requirements may be rejected or returned to the customer.

8. Refunds for COD Orders

For eligible orders placed using Cash on Delivery (COD), approved refunds will be processed through an available refund method such as bank transfer or store credit. Customers may be asked to provide the required bank details for a COD refund.

9. Return Shipping Costs

Return shipping costs may be the customer's responsibility for change-of-mind returns. If the return is caused by our error, such as receiving a damaged, defective, or incorrect product, we will arrange the appropriate return shipping solution.

10. Refund Processing Time

After the returned product has been received and approved, eligible refunds are generally processed within 5–10 business days. Processing time may vary depending on the selected refund method and applicable order conditions.